Emergency commissioner service

Where to call in case of an accident in Voronezh

1. Phone numbers for calling the traffic police in case of an accident (Voronezh):

Traffic police officers can be called only by these numbers; district offices do not respond to road accidents. If the phones are busy, or your wait for the traffic cops is too long, call 02.

2. If people were injured in an accident, emergency medical care telephone numbers ( Voronezh):

3. In case of unlawful actions of the traffic police, abuse of power, corruption and other abuses (in the Voronezh region):

What should I say

Now that you know where to call in case of an accident, you need to clearly understand what information should be provided:

first you should say that an accident occurred and you want to call the traffic police crew for registration;
specify: whether there are victims or not;
then indicate the place (address) where the incident occurred, the exact time, the number of cars involved in the accident and their license plate numbers;
Finally, you should ask for the telephone number of the traffic police department of the locality (administrative district in a big city, for example, St. Petersburg, Kazan, Moscow) in which the accident occurred.
do not forget to ask for the position and surname of the person who received the information from you.

Afterwards, it is recommended to call the local traffic police and repeat the information, so to speak, to be on the safe side.

In general, it is not uncommon that when you call regional structures, you will immediately be offered the duty officer of the local traffic police. Then just check the number and call there.

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Call the traffic police to the scene of the accident in Voronezh

Reminder for the car owner involved in an accident:

Leaving the scene of an accident is a violation! If you are involved in an accident, then by law you are not allowed to leave the scene of the accident.

You have been in an accident, what to do:

In case of an accident, you cannot move the car from its place, you cannot remove broken parts of the car from the road - when drawing up an accident report, all this information will be taken into account by the traffic police officer. In case of severe traffic difficulties on the road, you need to clear the roadway. But before that, you need to record everything on video or, in extreme cases, on paper.

All this must be confirmed by witnesses, whose telephone numbers and other contact details must be kept with you.

After making sure that nothing threatens you, you need to get out of the car and place an emergency sign at least 15 meters in front of your car. In addition, the illuminated emergency signs must work on the car.

Upon arrival of traffic police officers at the scene of the accident and inspection, a report will be drawn up, which you need to read very carefully. It happens that after drawing up a report, victims of an accident do not agree with what is written, in which case they can state this in writing in the report, and only then put their signature on it.

If people are injured after a car collision, you need to provide them with first aid and also call an ambulance to the scene of the accident.

To call an ambulance from your mobile phone, dial 112

You can also call traffic police officers using this phone number.

Phone numbers to call the traffic police in case of an accident in Voronezh:

In addition, you can report an accident by calling 02 - direct communication is provided.

9 main rules of action in case of an accident (print and carry with you):

It is necessary to call traffic police officers to the scene of a traffic accident, since without documentation, no insurance company (hereinafter - IC) will pay insurance compensation, citing the fact that the victim, that is, the person whose life, health or property was damaged damage when using the vehicle by the driver, is obliged to document the accident and provide the insurance company with the documents specified in clause 44 of the MTPL insurance rules.

Drivers of vehicles, as participants in a road accident, must fill out an accident notification form indicating the names and addresses of eyewitnesses. Drivers of all vehicles involved in an accident are required to fill out one notification form. If there are disagreements between the participants in the accident regarding the circumstances of the incident, these disagreements are indicated in the notice. If more than two vehicles are involved in an accident and the drivers have disagreements, a notification form indicating the reasons for the impossibility of filling it out together is filled out by each driver separately.
It should be remembered that a notice of an insurance event is a special form that is issued by the insurer (insurance company) to the insured (insurance company client) when concluding an MTPL car insurance agreement together with the policy. Immediately after concluding the MTPL insurance contract, the notice of the insured event must be carefully studied, since in the event of an insured event it will not be easy to concentrate to fill it out correctly. You must always carry the notice with you in your car.
The driver who is at fault for the accident is obliged to inform other participants in the road accident who intend to make a claim for damages, information about the compulsory insurance agreement, including the compulsory insurance policy number, as well as the name, address and telephone number of the insurer. The specified data must be carefully recorded so that when contacting the insurance company there are no problems or confusion.
At the scene of the accident, the traffic police officer is obliged to draw up a report on the administrative offense indicating the person responsible for the accident and the point of the traffic rules violated by the latter. A copy of the protocol is given to the victim. Also, at the scene of an accident, each driver is issued a certificate in Form 12 indicating information about the driver, the vehicle, as well as damage to the vehicle (hereinafter referred to as the vehicle).
It is necessary to carefully check the visible damage to the vehicle included in the above certificate and, if missing ones are found, point them out to the traffic police officer and ensure that the shortcomings are eliminated. If you think that the vehicle may have suffered hidden damage, this must also be reflected in the certificate. This is due to the fact that damage to the vehicle that is not included in the certificate will not be attributed to this insured event and, accordingly, insurance compensation for it will not be paid.
In addition to the above documents, the insurance company, upon request, is provided with a certificate from the traffic police in Form 31 indicating information about all participants in the accident, vehicles and their damage. The request is given to the victim when submitting an application to the insurance company. You also need to obtain a copy of the administrative violation resolution from the traffic police. It should be remembered that, by analogy with any other institution that lives on taxpayers’ money, the traffic police will not miss an opportunity to mock you for your own money, and, therefore, it will be possible to receive the above documents from the traffic police no earlier than in 3-5 days.
An application to the insurance company in accordance with clause 42 of the OSAGO rules must be submitted within 5 working days. Failure to promptly contact the insurance company or provide documents within the established deadlines may be one of the reasons why the insurance company may refuse payment.
Before the insurer inspects the damaged vehicle, under no circumstances should the vehicle be repaired, since the insurance company's expert will draw up an inspection report indicating the damage to the vehicle, on the basis of which the amount of insurance compensation will be calculated. After submitting the application, the insurer opens a payment case and assigns it a number by which the victim can find out about the status of the case at any time.

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Dozens of accidents happen on city roads every day, but not every driver knows how to behave in the event of an accident.

Let's imagine a situation: two cars collided. There are no casualties or injuries. In the language of traffic cops, an ordinary piece of iron. Someone may remember the European protocols and direct settlement of losses under compulsory motor liability insurance. But let’s say right away: today we will consider the usual scheme, that is, calling the traffic police. Experts advise proceeding the old fashioned way for at least another six months until the new law, as they say, settles down.

So you've been in an accident. What to do?

What needs to be done before the traffic police arrive?

1. Mark the scene of the accident with an emergency stop sign. For its absence, you may be fined 1000 rubles (clause 12.20 of the Administrative Code).

2. Try to find witnesses to the accident and get their names and phone numbers. A witness in the case can be any person who knows the circumstances of the accident, for example, another driver who was nearby at the time of the accident. This could be your passenger, even if he is your relative.

3. Try to keep traces of the accident intact until the inspectors arrive. These could be brake marks, fragments of lighting fixtures and (especially important!) crumbled dirt particles. It is the latter that indicate the location of the car collision. Glass shards can fly a considerable distance, and dirt usually falls off at the collision site. To prevent other cars from hitting the traces of an accident, install warning triangles in the right places. But it’s best to film what happened with a camera or mobile phone. Don’t forget to capture the anchor points in the photo: poles, curbs, trees, etc.

How to call the traffic police?

Call your friends. Ask to bring a camera, video camera and voice recorder if you are not in the habit of taking this equipment with you.

Do I need to contact emergency commissioners?

Often, traffic police officers, upon arriving at the scene of an incident, offer drivers to use the services of so-called emergency commissioners. But few people know what exactly this structure does.

“We provide support to drivers involved in accidents,” emergency commissioner Vladimir LOZHKIN told us. — We take photographs of the scene of the incident, collect the necessary documents to submit to the insurance company, help select an independent expert organization to assess the damage, and provide representation in court on the claim of the insurance company. For these services we charge an average of 3-4 thousand rubles.

But the chairman of the Voronezh branch of the Committee for the Protection of Motorists' Rights, Nikolai KISELEV, believes that accident commissioners are simply commercial structures that are currently fashionable for taking away significant amounts of money from injured motorists.

“Until now, their status and powers have not been defined by regulations,” he says. “Therefore, their activities mainly come down to photographing the scene of an accident and providing assistance in obtaining the necessary documents from the traffic police. And you can do this yourself. Paying 3-4 thousand for this is clearly too much.

Let us add on our own that, for example, the services of a realtor, which are not cheap, also mainly consist of preparing documents for the purchase or sale of an apartment. In principle, you can prepare the necessary papers yourself, but many still prefer to pay professionals and not bother themselves with running around to authorities and offices.

How to deal with the driver of another car?

At the scene of the accident, you, together with the other participant in the accident, fill out an accident report. The notification form must be issued along with the insurance policy. So check its availability in advance and take it with you. The necessary information about further steps to receive insurance payment is there. It happens that the second driver refuses to fill out the notice. In this case, you must make a note about this in your copy. Make sure that traffic police officers find out from the second participant in the accident the name of the insurance company, the insurance policy number and enter the information into the accident certificate.

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What tricks should you consider when preparing documents?

The most important document when preparing materials is the road accident diagram. Insist that the diagram shows all the little things: the location of splinters and debris, crumbled dirt and paint particles. Be especially careful when drawing up the diagram: it will be the main document for establishing the guilt of the participants in the accident. If you disagree with the scheme, do not refuse to sign: write that you do not agree with the scheme and indicate the reasons. Never sign it (or any other document) without reading it. If possible, take photographs of the documents you signed. This will eliminate the possibility of unauthorized changes being made to them.

What to do if you do not agree with the decision of the traffic cops?

If the traffic cops nevertheless found you guilty, and you do not agree with this decision, you can appeal the decision in the case of an administrative offense within 10 days from the date of delivery of a copy of the decision to you. To do this, you need to write a complaint either to a higher-ranking traffic police department or to a district court. For example, if a decision was made by a traffic police inspector, then you can appeal it to your immediate superior in the same traffic police department.

What documents need to be submitted?

To submit to the insurance company you will need copies of the protocol, resolution and certificate of the accident. Traffic cops are required to give you these documents at the scene of the accident. The inspector's possible arguments about the absence of a photocopier should not worry you. Failure to provide copies of completed documents is a serious violation of procedural rules and your rights.

Based on my own sad experience, there are exactly two options:

1) if you are to blame and there are no victims

I stopped, turned on the emergency lights, and looked at who I had offended. If a person behaves adequately, we go out and listen to everything they think about you. there's no need to be offended

We take everything valuable from the car, lock it and put up a warning triangle. We inspect our own and others’ injuries. Let's listen again to everyone what they think about you. We're sorry. We make sure that the other side called the DPS. We sit in the car and wait for the traffic police.

almost everything is the same, but :))))))) you are swearing. We immediately write down the number of the culprit. If we don’t know where to call, call 112 or 02 - they will tell you. PERSISTENTLY and continuously call the traffic police (I called continuously for 40 minutes). everything else is written in the insurance, what to do and how to behave. a good option is to simply talk and immediately convince the culprit that there is no point in denying it. make sure that the person is not under attack. wait for traffic police. It’s a good idea to immediately get the culprit’s contact information and arrange a meeting (you may need to photocopy some documents). and if it happened at night, you won’t find the photocopier. better see you later

from other variants of road accidents, higher powers had mercy (ugh*3)

If you hit a pedestrian, get out quickly

clause 2.5 of the traffic rules has not yet been canceled)

It’s all written in the rules, and they didn’t tell you at driving school? turn on the emergency lights, put up a sign, provide assistance to the victims, call the traffic police. The traffic police phone numbers were in some topic) the search rules!

Take photos of everything, especially damaged areas, make a video and call the traffic police. Don't conflict with your opponent. If you are being pressured or extorted money, call your friends for a support group. Wait for the traffic police, fill out the documents with the insurance company (depending on who is found guilty and what kind of insurance you have.) Something like this

But is there no point in a direct settlement? Or are we afraid to fill out an accident report? I am often amazed - they are standing on the busiest highway - the damage is meager, but they wait for the traffic cops for 2-3 hours until the end.

Well, a few tips:

Advertisement the insurance office will not pay for unspecified damages if they are indicated in the inspection report.

2. If, nevertheless, the damages were not completed and the insurance underpaid, then you can again contact the traffic police to make additional additions - and then the insurance will be obliged to pay extra for hidden damages.

3. It is best to splurge on a couple of thousand and, in addition to the inspection of the insurance company, organize your own examination, where there will be maximum prices for spare parts and repairs - it has a good psychological effect on the insurance company.

If you haven’t been paid extra, don’t hesitate to file a complaint and fight for your rights.

4. The loss of marketable value is very rarely compensated; if I’m not mistaken, then in the practice of the UTS Insurance Company it is compensated exclusively through the courts.

5. Feel free to call a tow truck - the insurance company is obliged to compensate for ONE tow truck call (1 transportation - to the garage or to the inspection site).

6. Be sure to collect all financial documents for evacuation, inspection/examination, parking (receipts (sales and cash receipts), receipts, invoices, etc.) and present them to the insurance company.

Voronezh traffic police duty officer phone number

Information from the traffic police Information from the traffic police Attention, parents and minor drivers of bicycles, scooters and mopeds! In the building of the State Traffic Inspectorate of the Ministry of Internal Affairs for the Udmurt Republic (address: Izhevsk, Votkinskoye Highway 1 “A”), the combination of the first three digits of telephone numbers has changed. The last three digits of department phone numbers will remain unchanged.

Europrotocol (road accident notification form) is a document on the basis of which the injured party can receive compensation under an insurance policy. Drivers fill out the protocol themselves, without involving traffic police officers. This allows you to reduce the time spent on registering an accident and quickly remove cars from the roadway.

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This option for reporting road accidents was officially introduced in July 2015. It is suitable for a driver who estimates the damage from an accident to be no more than 50 thousand rubles - this is the amount of compensation to the injured party. From June 1, 2021, the maximum amount will increase to 100 thousand. The Euro protocol can be issued if: If there are no disagreements between the drivers regarding the circumstances of the accident or the nature and list of damages, all that remains is to register the accident according to the Euro protocol, fill out the accident notification form in accordance with the rules of compulsory insurance and contact the insurance company.

In big cities

No one is immune from an accidental accident, even with the most careful driving. Therefore, each driver must have information about the telephone numbers of territorial traffic police departments in his set of necessary tools. Given the congestion of telephone lines, you should call the desired number immediately.

Let's give an example of how to call the traffic police in case of an accident in Moscow.

First you need to decide in which administrative territory of the city the incident occurred. Let's say the southwestern administrative district. Accordingly, you should call the duty unit of the traffic police department in the South-Western Administrative District of Moscow.

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Drivers living in Moscow can register several telephone numbers so that in case of an accident they can call the traffic police at the address number:

territory of the Central Administrative District of Moscow -,, 264-65-80, 236-41-36;
territory of the North-Western Administrative District of Moscow;
territory of Moscow CJSC, (495) 448-53-80;
territory of the South-Western Administrative District of Moscow;
territory of the Southern Administrative District of Moscow, 324-31-83;
territory of the South-Eastern Administrative District of Moscow;
territory of the Eastern Administrative District of Moscow;
territory of North-East Administrative District of Moscow;
territory of the Northern Administrative District of Moscow -.

According to a similar scheme, you need to call the traffic police of St. Petersburg and other large cities of Russia.