The car was towed - where to call | Moscow and all of Russia

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An improperly parked car can greatly impede the movement of both other vehicles and pedestrians. Therefore, for a long time, tow trucks have been operating in large cities, taking vehicles (VVs) of traffic violations to a special impound lot. Drivers whose vehicle has been towed must independently find out where it is in order to return their vehicle. A similar situation can happen to anyone, so all car owners should know how to solve this problem.

In what cases is a car towed?

Towing illegally parked cars is the direct responsibility of the Moscow Road Inspectorate (MADI) and traffic police officers.

There are free parking lots in Moscow and you can leave your car there so as not to become a victim of the above-mentioned services.

In order not to be nervous when you discover that your car is missing, you need to know why it can be towed:

• at a pedestrian crossing;
• public transport stop;
• paid parking area;
• tram tracks;
• in places for parking cars of disabled people;
• roadway;
• on bridges;
• in tunnels, etc.

In addition, a car can be towed not only for improper parking . They risk ending up in a special parking lot for evacuated cars and:

• trucks without the appropriate permit;
• cars without license plates;
• cars obstructing traffic flow, etc.

Helpful Tips:

Found that your car has been towed? Call 02; Have you witnessed the evacuation of someone else's vehicle? Don’t pass by, try to contact the owner and report the current situation; The vehicle will definitely be returned if the tow truck did not have time to move; Documents in the vehicle? You'll have to go to the traffic police; With your documents, you will pick up the vehicle much faster and avoid unnecessary driving; You can pick up the car without prepayment; Follow the traffic and parking rules to avoid unpleasant situations and waste time and nerves freeing your iron horse.

If my car is towed in front of me, what should I do?

In such a situation, you can get away with a slight fright and a fine for illegal parking. But only until the tow truck with the loaded vehicle starts moving to the impound lot.

If the car owner gets to the place where his car is parked before the special equipment leaves , he can fix the problem himself. In this case, the car is not towed, but the driver must pay a fine.

You managed to arrive during the evacuation

If such a situation arises, you must eliminate the reason for the evacuation, present the relevant documents and promise not to do this in the future.

The evacuation may stop until the tow truck has left. In other cases, the procedure can be terminated.

If you are refused, be sure to videotape what is happening. With such evidence, you will not pay the cost of evacuation and stay in the impound lot. But for this you will have to go to court.

IMPORTANT: no one will warn you about the evacuation procedure; if you find your car missing, you will have to search on your own.

You have witnessed an evacuation that cannot be prevented without consequences

In this case, calmly follow the tow truck to the impound lot, pay the fine and you can pick up the vehicle.

There are cases when drivers try to defend by force. They make scandals, get into their car, try to solve problems peacefully. After all, you will pay a fine for violating parking rules in any case.

How can I find out which impound lot my car was taken to?

If the car has been evacuated, first of all you need to find out where the car was evacuated in Moscow. There are many parking lots for towed cars in the capital, so searching for a vehicle on your own is almost impossible.

There are several proven ways to find out where a towed car is located.:

1. Check the availability of vehicles in the database of evacuees using the website of the Moscow Mayor portal "Autocode" or "Moscow transport" Just enter the car number and get a response from the database.

2. Information about evacuated vehicles is also available to motorists via SMS messages. You need to send an SMS from your mobile phone to number 7377, in which you indicate the alphabetic abbreviation “EV” and the license plate number of the vehicle (all letters and numbers).

Who to call if your car is towed?

If you see that your car is being taken to an impound lot, the main question is what to do and where to call :

1. Call the hotline number . This is where citizens who have had their vehicles towed most often turn. You need to dial or 3210 and find out where to find the towed car, and for what violations it was taken away.
2. find out the address of a specialized parking lot by calling the traffic police/MADI phone number (02 or 112 from a mobile phone).

If the car was picked up by a tow truck in Moscow

If you find yourself in a not very pleasant situation in Moscow, call the number -. If you are in St. Petersburg, then contact us by phone -.

How does the evacuation process work?

To begin with, the traffic police officer is required to draw up three protocols: confirming the violation; certificate of suspension from driving; car detention.

Each document is drawn up in the presence of the driver, copies are given to him.

Only those vehicles that actually interfere with the movement of pedestrians or other vehicles are towed.

What will they say on the phone?

The service operator confirms that the car has indeed been taken. It will tell you where the car was towed, so that you can navigate and which impound lot to pick it up from. This information is not provided immediately. Be told to wait at least an hour.

IMPORTANT: ask as many questions as possible. You must know exactly what set of documents to provide, what permits are required and in what sequence to return the car. The service employee is obliged to provide all the necessary information.

Where to get documents, where to go for them?

The next stage is a trip or trip to the traffic police department. There they will provide you with a copy of the protocol confirming that the car was towed and due to what violation. Be sure to check it out. The protocol must be completely filled out and have columns indicating the reasons and circumstances as a result of which the car was taken away.

Very often, such documents are filled out poorly, so car owners must take it upon themselves to check every detail. Make sure that the characteristics of the vehicle, its appearance, and its features are correctly indicated. Do not forget about the characteristics of the tow truck that picked up the car. Since not every model may fit your vehicle.

IMPORTANT: if you find a discrepancy, the employee who completed the filling must fill out the protocol in full. If refused, this document has no legal force.

As we all know, no confirmation, no violation, therefore no need to pay a fine.

In some parking lots in Moscow, if you have a certain permit, you can pick up your car by paying a fine on the spot.

What documents are needed to pick up a car?

Having received the necessary information about the detention of a vehicle, do not rush to the rescue. The car will not be released to the owner if he does not provide the inspector with the following documents:

• identification;
• papers confirming ownership of the car (PTS);
• vehicle detention protocol;
• notarized power of attorney to conduct business (for the legal representative of the owner).

If a car enthusiast drives a car without ownership, additional documents will be required:

• driver license;
• STS;
• valid MTPL policy.

Some features

Knowing where to go and where to pick up your vehicle, you are left with the not entirely pleasant procedure of collecting documents. You must have with you: a document confirming your identity, a vehicle registration document, insurance, a vehicle registration certificate, and a driver's license.

There are situations when one of the necessary certificates was left in a closed car, in which case it is necessary to go to the place where the car was brought, fill out a protocol, permission to open and get the necessary documents.

How to pick up a car from an impound lot?

If the driver has a copy of the administrative violation report in his hands, he must:

• contact the department that detained the vehicle;
• provide all necessary documents;
• obtain permission to return the car;
• go to the parking lot where the car is kept;
• Conduct a full inspection of the car for damage or scratches;
• sign the acceptance certificate;
• pick him up.

Important! You can pay for transportation and storage of the car both before receiving it and after (within 2 months).

How much does it cost to move and store a special parking lot?

The cost of returning a vehicle from an impound lot depends on several factors:

• duration of stay in the special parking lot;
• category to which the car belongs (A, B, C, etc.);
• engine power.

On average, the price of moving varies from 3,000 to 30,000 rubles , and storage - from 500 to 2,070 rubles (excluding discounts).

Regardless of how much car transportation and storage services cost, the driver can choose one of the payment options:

• with a 25% discount - if payment is made before visiting the special parking lot;
• in full - within 2 months from the date of transfer of the vehicle to the legal owner.

Cost of moving a vehicle to an impound lot

Cost of storing a vehicle in an impound lot

Is it possible to return money for evacuation if the fine is cancelled?

The human factor is present in all areas of activity, so mistakes are not excluded when towing a car. But can the traffic police or MADI return the money? You will need to file a claim in court and defend your position by any permitted means:

• video or photography (mobile phone, recorder, surveillance cameras);
• witness's testimonies.

If the driver can prove that, in accordance with the current administrative code (Administrative Code of the Russian Federation), the fine was issued unlawfully, he must be compensated for :

• the amount of the fine paid;
• expenses for payment for vehicle transportation services;
• funds paid for storing a car in a special parking lot.

Reasons for evacuation

Seizure of a vehicle (vehicle) for the purpose of moving it to a special site is used if the owner fails to comply with the provisions of the Code of Administrative Offenses of the Russian Federation. The full list of violations is enshrined in Art. 27.13.

Common reasons for evacuating a personal vehicle to an impound lot are:

• ignoring parking rules;
• driving a vehicle by a citizen deprived of a driver’s license;
• driving while intoxicated;
• driving a faulty car;
• driving without a registration certificate.

Attention! Driving without a license is not grounds for driving the car to a special parking lot if the document is available, but is lost or forgotten at home or in the office.

In the following cases, car seizure is not provided:

• presence of tinting;
• driving in the oncoming lane;
• driving against the flow of cars moving on a one-way highway.

Also, the vehicle is not subject to withdrawal if its design is changed. For example, in the case of installing HBO.

Where to complain about evacuation?

If the owner is sure that the evacuation was carried out without reason, you can write a complaint against the actions of a traffic police officer or MADI. It must indicate:

• own data;
• information about the car;
• arrest report number;
• Full name of the inspector;
• circumstances of the case.

The claim is sent to the management of the unit within 10 days from the date of drawing up the protocol. The citizen's appeal must be considered within 30 days and given a reasoned answer as to whether the inspector had the right to evacuate the car in a particular situation.

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