Emergency commissioner - in what case should I call and by what telephone number?

Road traffic accidents (RTAs) occur frequently on Russian roads, but due to ignorance of their own rights, opportunities and responsibilities, many drivers ignore the need to make certain calls and other actions, which complicates subsequent proceedings. Where to call and what to do if you get into a road accident will be discussed in the article.

Phone numbers to call in case of an accident

If there is a collision between two or more vehicles, several actions must be taken. The first of them is a call to the State Automobile Inspectorate (SAI). Its employees, upon arriving at the scene of the incident, will assess the situation, draw up a protocol recording the main provisions of the accident and make a final decision on further actions. The general number to call is 102.

Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

If you still cannot get through to the traffic police officers, you can try using another method - calling the “rescue service” using a single number throughout the country 112. You can get on the line from the number of any operator, and also if the SIM There is no card in the phone. The call will be answered by a call center operator who will ask what happened and connect to the nearest traffic police station.

If a serious road accident occurs and there are victims, it is necessary to call an ambulance to the scene of the accident. Many people remember these numbers from childhood : “01” for the fire service, “02” for the police and “03” for the ambulance. But if you try to dial this two-digit combination from a mobile phone, the system will most likely notify you that the number was dialed incorrectly. Therefore, to call, you need to put a unit in front of the number (101, 102, 103) or use the combination 911.

Table - how to call the traffic police from different operators. (These telephone numbers are the same for calling any police service, including traffic police. The operator will transmit the information to the regional traffic police department, after which the traffic police officer on duty will call back to clarify the situation.)

A single number of the Ministry of Internal Affairs and the State Traffic Safety Inspectorate for all operators is 102.

The telephone numbers given are the same for calling all police services, including traffic police. By typing them, you can contact the operator, who will transfer the data to the regional traffic police service. After this, a traffic police officer will call the caller’s number and clarify the details of what happened. In addition, you can call the city traffic police numbers, because each locality has its own telephone number.

Once all the circumstances have been clarified, the injured parties should contact their insurance company for compensation. The telephone number is indicated in the insurance contract.

Who should you call in case of an accident?

If a minor road accident occurs, it is enough to draw up a European report and then submit a notice to the insurance company without calling law enforcement officials. If the damage is significant, more than two cars were involved in a road accident, or one of the drivers does not have a compulsory motor liability insurance policy, you need to call the traffic police. If there are victims, you will need to call an ambulance. If a fire occurs, you must contact the fire department.

When should you call the traffic police in case of an accident?

Calling the traffic police in the event of a traffic accident is currently not always mandatory. In order to avoid the participation of the traffic police service in post-accident proceedings, several conditions must be met simultaneously:

• there are no injured parties;
• 2 cars were involved in the accident;
• both drivers have a compulsory insurance policy.

Drawing up a European protocol is only possible if two vehicles are involved in the accident. To further receive insurance payments, both participants must have insurance, and the MTPL agreement must not be expired at the time of the incident. When the damage to an innocent driver does not exceed 100,000 rubles, it is permissible to draw up a Europrotocol using a paper form, even if there are disagreements. In case of damages from an accident from 100,000 rubles. up to 400,000 rub. It is permissible to draw up a Europrotocol only if there are no disagreements and using the special application “Accident.Europrotocol”.

If all these factors are present in your situation, you can fill out a Europrotocol (road accident notification form) and contact the insurer with this document within 5 days. Both the culprit and the injured driver must contact the insurance company. The notice must indicate the approximate amount of damage, which is negotiated personally by the drivers of the colliding vehicles.

Scheme of work

A person who has been involved in a traffic accident and has suffered as a result of it must dial the emergency services number. Where can I find it? Everything is very simple. It is almost always recorded in the insurance policy or client card. An employee of the dispatch service will promptly respond to your call, who needs to outline the situation and give the address of the place where the accident occurred. Help will arrive in approximately 45 minutes. From this moment on, the emergency commissioner will instruct the victim in detail about what tactics of behavior should be followed at the scene of the accident and what actions need to be taken - all this is very important, since there are a number of requirements in legislative acts that the participant in an accident is prohibited from ignoring.

Of course, remembering them in conditions of stress and nervous tension is unbearably difficult. In this case, the emergency commissioner will again be your “lifesaver.”

Step-by-step instructions for action in case of an accident

The first actions of a driver in an accident

The first thing to do is stop the car, turn off the engine and remain calm. At the same step, you need to turn on the alarm.

Government Decree No. 907 of September 6, 2014 states that the roadway must be cleared in order to remove obstacles to the movement of other cars. Failure to comply with this rule will result in a fine. On the other hand, moving the car from the scene of an accident can distort the picture of what happened and prevent the drawing up of a fair diagram of the road accident.

Before moving the car from the scene of the accident, you must:

• call the traffic police officer on duty and find out whether this should be done;
• if he “gave the go-ahead”, do not rush: think about how much this will interfere with drawing up a true picture of the emergency situation;
• if you decide to move the car, take several photos and video reports from the scene of the collision, and enlist the support of witnesses.

Remember! It’s better not to move the car and pay a fine than to do it thoughtlessly and be charged with a criminal offense!

Installation of an emergency sign

To warn drivers of passing cars about an emergency situation on the road and prevent the occurrence of another accident, it is necessary to install a special sign. It should be placed at a distance of 15 m from the vehicle in a populated area and 30 m on the highway. The fine for ignoring this requirement is 1000 rubles.

Providing assistance to victims

1. If passengers were injured during an accident, they must be given first aid. Attention! It is forbidden to take independent measures to provide first aid if you are unable to do this, because such attempts are fraught with complications of the general condition and death!
2. If serious complications occur, hospitalization is required. To do this you need to call 103 . If dialing fails, number 911 or 112 .

3. If the arrival of an ambulance in the near future is impossible, it is permissible to transport the victim to the hospital in a passing vehicle.

Sometimes circumstances are such that a road accident ends in injury and even death. If this happens, you need to wait a long time for an ambulance, and it is impossible to send the wounded to the hospital by passing transport; it is permissible to transport the patient in a car that was involved in the accident. This measure will relieve the driver from responsibility for moving the vehicle from the scene of the accident and hiding from the scene of the accident. An important condition is that you need to provide your name and information about the car at the emergency room, and then return to the scene of the accident.

Calling the traffic police

You need to remain calm when calling the traffic police and provide the person on the other end of the line with detailed information about the scene of the accident. After you called the traffic police and began to wait for the arrival of traffic police officers, you should begin to resolve organizational issues. For example, if you work with an insurance company that has a free one, you can use it.

Waiting for the arrival of traffic police officers

This process can take a long time. Instead of tormenting yourself and being nervous, you should do useful things.

1. Talk to witnesses to the accident and write down their phone numbers. Passengers can act as them.
2. Remember the make, model and license plate number of the vehicle of the second party involved in the accident.
3. Turn off the recorder, remove the memory card from the device and hide it in a safe place: the recording can become valuable evidence in the process of identifying the culprit.
4. Inspect the damage to the car and record it with a camera. Additionally, you can shoot a video to more accurately capture the circumstances of the accident.
5. Inspect the scene of the incident and pay attention to the following details:

• the section of the road where the accident occurred (width, quality, signs, presence of nearby bus stops, buildings, lawns);
• position of the machines, marks from braking, dragging, location of broken parts, fragments, if any;
• the directions in which the vehicles involved in the traffic accident were moving;
• weather conditions at the time of the collision;
• the presence of video cameras on nearby buildings.

1. Inspect the car of the second participant in the accident, paying attention to the following points:

• is there tinting on the windows, headlights, brake lights;
• color of side lights;
• differences in wheel diameter and tire tread;
• is there a child seat;
• damage.

1. Try to communicate with the other participant in the accident and determine whether he is intoxicated. It is not recommended to be rude to each other and sort things out.

Arrival of traffic police officers

When traffic police officers arrive at the scene of the accident, you need to assist them in drawing up a true picture of the accident. Describe as many details as possible that will help in identifying the guilty parties, express your suspicions about the state of alcoholic intoxication of the other driver, if any, provide information about witnesses and anything else that seems significant to you.

After drawing up the accident diagram, you need to carefully study it and confirm the correctness of the entered data. If inaccuracies are found, you need to report them to the traffic police officer and make adjustments. Documents drawn up at the scene of an accident must include detailed information about all participants in the event. That is, it is important to describe their full names, addresses, and telephone numbers.

Following actions

After registering a road accident, each participant must receive a copy of the Protocol. After the traffic police officers leave, you need to pick up the fallen parts of the vehicle and take them with you to present to a representative of the insurance company. Within three working days from the moment of the traffic accident, you must contact the insurance company of the person responsible for the accident, presenting a photocopy of the protocol, resolution (if there are traffic violations), and notification of the accident.

Registration of an accident by an emergency commissioner without the traffic police

If the drivers have not come to a common opinion, and the traffic police inspector has to wait a long time, then the solution is to call the emergency commissioner in case of an accident. Of course, participants in an accident can try to solve this issue on their own, but drawing up a diagram of the accident requires special knowledge, which is possessed by traffic police inspectors and accident commissioners. If one of the participants has such knowledge and both agree to entrust the drawing up of the diagram to one person, then calling an inspector or commissioner is not required, but such cases are extremely rare.

The employee’s algorithm of actions is simple: he will draw up a diagram of the accident, take explanations from the drivers and prepare an application addressed to the head of the traffic police of the area where the accident occurred. Next, the commissioner will deliver the documents to the nearest traffic police post. The price of calling an emergency commissioner service depends on the region in which the accident occurred. As a rule, the average cost for calling a commissioner is 1000 rubles. Anticipating your question of who pays for the cost of the services of the emergency commissioner, we answer: by mutual agreement, the amount can be divided in half between the participants in the accident, but if this option does not suit the parties, then the culprit can bear the costs of the call himself, however, there are cases when the culprit neither in which he does not compromise and refuses to pay on principle, in this case the victim can call the commissioner at his own expense and subsequently reimburse the costs incurred through the court.

To resolve the issue quickly and without wasted nerves, the right decision would be to seek help from a specialist who will approach your issue with full responsibility.

What should you not do in case of an accident?

There are a number of actions in the event of an accident that should not be taken, as this can lead to aggravation of the situation.

1. Flee from the scene.
2. Proceed with car repairs without a preliminary inspection by an appraiser.
3. Drink alcoholic beverages after a collision, even in small quantities (at least before a protocol and other important documentation is drawn up).
4. Agree to provide any obligations in writing.
5. Leave the other driver alone with the traffic inspectors.
6. Draw up explanatory letters and give testimony immediately after an accident in case of stress and emotional state.
7. Sign documents that have not been completed, as well as put your “autograph” on blank sheets of paper.

No “set-ups” on the roads!

It should be noted that emergency commissioners perform another important and necessary mission - this is the suppression of fraud that occurs on Russian roads. It should be emphasized that this business with a negative connotation, unfortunately, is thriving. Currently, there are unfortunate entrepreneurs who deliberately create emergency situations on the roads, hoping that they will be able to lure as much money as possible from the person who caused the harm, although from a legal point of view the person is not such.

Who should you call in case of an accident if there are victims?

If someone was injured in an accident, the procedure should include providing them with assistance, calling an ambulance, and also a mandatory call to the traffic police. That is, you need to call 103 (or 911), and then contact the traffic police using a number that depends on the operator.

If you can’t get through by phone, you can use the single “rescue service” number 112.

When should you call your insurance company?

If the incident is recognized as insurable (in accordance with the insurance contract concluded with the insurer), it is necessary to report the incident to the insurance organization. The injured driver has the right to receive payment or proportionate repairs from his insurance company (in the absence of injured parties and each participant has a compulsory motor liability insurance policy). If there are victims, you need to contact the Investigative Committee with which the person responsible for the situation cooperates. To contact the insurer after an accident, you must have the following set of documents with you:

• photocopied version of the ID;
• STS;
• notice;
• a protocol drawn up jointly by participants and traffic police officers;
• copy of OSAGO;
• statement.

You must apply for compensation within three days from the date of the accident.

Registration of a traffic accident by an emergency commissioner

Russian traffic police official website

As you can see, there is now no obligation to report an accident to the traffic police. Previously, drivers were afraid to leave the scene of even a minor accident without calling the traffic police, because for leaving a seat

Attention

The accident was subject to deprivation of rights. Now it is possible to reach an agreement in accordance with p.

2.6.1. Traffic rules and leave, everything will be legal. If the culprit transfers money to the victim for repairs, this must be recorded with a receipt.

If drivers do not agree on the circumstances of the accident or the damage to their vehicles, they should contact the nearest police station, where they will receive instructions on where they should go to report the accident. The traffic accident investigation team of the traffic police will determine the culprit and the damage.

Registration of road accidents with victims according to the new rules for 2021. Registration of road accidents with victims is carried out in accordance with clause 2.6 of the Traffic Regulations of the Russian Federation. 2.6.

When should you call an emergency responder in case of an accident?

You should contact him if you need support and advice on further actions, as well as assistance in documenting the circumstances of the accident. An accident commissioner is a qualified specialist who accompanies participants in road accidents. Here is a list of his basic responsibilities:

• a thorough inspection of the scene of the incident;
• calling an ambulance if necessary;
• provision of pre-medical technical and moral support;
• providing assistance in the performance of official duties;
• objective recording of circumstances;
• creating photos and videos;
• interviewing witnesses;
• preliminary assessment of the amount of damage;
• assistance in paperwork;
• calling a tow truck;
• counseling participants in the accident;
• resolving issues related to contacting an insurance company;
• issuing a certificate.

The specialist, having arrived at the scene of the incident, will draw up a European protocol in accordance with the rules, for this each driver will have to pay 1,500 rubles. The accident commissioner can be assigned to an insurance company (in some CASCO policies his services are offered free of charge) or work in a separate private service.

The accident commissioner has registered the accident, what next?

After the accident is registered, the participants must have the following documents in their hands from the traffic police inspectors: a certificate of the accident, a protocol and a resolution. The accident commissioner must issue an insurance certificate. The victim must contact the insurance company within 15 working days. You must take the following documents to the insurance company:

• statement;
• certificate of accident;
• protocol;
• resolution;
• passport;
• STS and PTS for a damaged car;
• driver's license;
• insurance certificate filled out by the emergency commissioner.

If the accident was registered by the insurance commissioner, then no additional inspection of the car is required. If the registration was carried out by a private commissioner, then the insurance company may assign you an inspection date, which will be carried out by an appraiser. Moreover, if the car is running, you are obliged to provide it for inspection on the agreed day. If the car is not running, then the appraiser goes to the place where the car is stored.

In accordance with the new law on compulsory motor liability insurance, which came into force on April 27, 2017, monetary compensation can only be obtained as a last resort. In most situations, cars will be sent to an authorized car repair shop for repairs. Within 20 days from the date of submission of documents to the insurance company, they are obliged to issue a referral for repairs or reimburse the amount of damage if the situation falls under certain conditions.

Who should you call if the culprit of an accident fled?

If the guilty party to the accident simply fled the scene of the accident in order to avoid responsibility or due to inattention, he will be punished in accordance with Art. 12.27 of the Code of Administrative Offences. The victim should act in the following order:

• calm down;
• mark the scene of the incident by turning on the emergency signal and installing a special sign;
• It is prohibited to move the car and other elements related to the accident;
• call the traffic police;
• take photos from the scene of the incident, shoot video material for submission to law enforcement agencies;
• find witnesses who will confirm the guilt of the escaped driver.

How emergency commissioners work

Many drivers also ask an equally important question: what does an emergency commissioner do when he arrives at the scene of an accident? The duties and powers of the emergency commissioner include:

• Inspection of the accident scene.
• Recording all details of an accident using a camera.
• Survey of eyewitnesses of road accidents.
• Assesses the damage caused.
• Fills out the necessary documents.
• If necessary, call an ambulance/tow truck.

After an employee inspects the accident scene, he draws up an accident certificate, in other words, a report. This report contains the following information:

• Detailed diagram of the incident.
• Photos from the scene of the accident.
• Information about the participants in the accident (perpetrators, victims).
• Other comments from the commissioner.

Subsequently, the insurance company will compare this report with data from the traffic police, but if the insurer decided to receive insurance payments through the court, then the report can be used in court. It is worth noting that the traffic police inspector does not record information about the damage in his report, which subsequently causes problems with assessing the damage and the amount of insurance payment.

It is worth noting that scammers are afraid of the emergency commissioner, because he is legally savvy and has certain knowledge, thanks to which he can quickly identify them. In such cases, fraudsters, in order to avoid liability, often make any concessions to conclude a settlement agreement.

Nuances

If the insurance company refuses to satisfy all claims after an accident and you have to go to court, the injured person may receive certain “bonuses”:

• reimbursement of expenses incurred for the examination and services of a representative;
• 50% of the fine in your favor for failure to satisfy a claim submitted in pre-trial procedure;
• penalty for late payment amounting to 1% per day of the total amount;
• compensation for loss of value if the car has not reached 5 years of age.

Whose interests does the emergency commissioner protect?

An accident commissioner from an insurance company will naturally protect the interests of the insurer, because he is paid money for this.

The main responsibility is to reduce the amount of the insurance payment.

Commissioners will not openly infringe on the rights of the insured person, but this is not required.

They are savvy in all the legal intricacies of the process and can do everything efficiently and discreetly.

Many drivers do not understand these subtleties. Especially if you have been in an accident for the first time.

We can only hope for the integrity of the insurance company and the commissioner himself, but we will have to monitor his actions as closely as possible. The conclusion of the accident committee is also signed by the participant in the accident, so you should read it carefully. If you don’t agree with something, ask, clarify, defend your point of view.

Calling independent commissioners may be the best solution. You pay money - they protect your interests. If they do it poorly, earnings will decrease due to the bad image of the company.

Some insurance companies, caring about their reputation, enter into contracts with independent accident commissioner firms. But there are only a few of them so far.